Privacy Policy

Last Updated: June 19th, 2026

Introduction

Welcome to [Business Name] (“we”, “us”, or “our”).

Your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, use our services, purchase products, request information, subscribe to communications, or otherwise interact with us online.

We are committed to handling your personal information responsibly and in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with, how long we keep it, and your rights regarding your personal information.

1. Who we are

This website belongs to

[Business Name]

Website: [Website Address]

Email: [Email Address]

[Business Name] is the data controller responsible for deciding how personal information collected through this website is used.

This website is designed, hosted and maintained by Paige&Pixel on behalf of [Business Name].

Paige&Pixel provides website design, hosting, maintenance and technical support services. [Business Name] remains responsible for deciding what personal information is collected through this website, why it is collected and how it is used.

Where Paige&Pixel has access to personal information submitted through this website (for example, where required to provide hosting, maintenance, security or technical support services), Paige&Pixel may process this information on behalf of [Business Name] as a data processor.

2. What personal data we collect

We may collect different types of personal information depending on how you interact with our website, services, products and online content.

3. Information you provide directly

You may provide personal information when you

  • complete a contact form
  • send an enquiry
  • request information
  • purchase products or services
  • make a booking
  • create an account (where available)
  • subscribe to communications
  • download resources or guides
  • communicate with us by email, phone or messaging platforms
  • interact with us through social media

This may include

  • name
  • email address
  • telephone number
  • postal address
  • business details
  • enquiry details
  • order or booking information
  • preferences and communication choices
  • correspondence and messages

Special Category Personal Data

Depending on the nature of your enquiry, you may choose to provide information about your physical or mental health, emotional wellbeing, or other sensitive personal circumstances when contacting us through this website.

Under UK data protection law, this information may be classified as special category personal data.

For enquiries via our contact form, we ask you not to send sensitive information, but where you voluntarily provide this information, we will only use it for the purpose of responding to your enquiry, assessing whether we can provide appropriate services, and, where applicable, managing our professional relationship with you.

We will process this information in accordance with UK GDPR and the Data Protection Act 2018 and will apply appropriate safeguards to protect its confidentiality.

4. Website content, blogs and resources

Some websites may include blog articles, resources, downloadable content, guides or other published materials.

Where [Business Name] creates, uploads or publishes content through website tools or related services, [Business Name] remains responsible for deciding what content is published and whether any personal information included within that content is appropriate.

This may include

  • written content
  • images
  • videos
  • downloadable resources
  • comments or interactive features (where enabled)

Where content is published by [Business Name], [Business Name] remains responsible for ensuring that published content complies with applicable data protection requirements and does not include unnecessary personal information.

Where Paige&Pixel stores, hosts, displays or technically manages website content on behalf of [Business Name], Paige&Pixel acts as a data processor.

5. Information collected automatically

When you visit our website, we may automatically collect certain technical information, including:

  • IP address
  • browser type
  • device information
  • operating system
  • pages visited
  • website usage information
  • dates and times of visits

This information may be collected through cookies, analytics tools and website security systems.

We use this information to help maintain website functionality, improve user experience, monitor performance and protect against misuse.

6. Information collected through communication platforms

We may receive information when you contact us through third-party communication platforms, social media platforms, messaging services or other online channels.

Information collected depends on the platform used and your privacy settings. Some external websites may include their own tracking technologies or cookies. These are controlled by the relevant third party and are subject to their own privacy policies. Therefore, we recommend reviewing them.

7. How we collect your information

We collect personal information in several ways, including:

  • when you complete forms on our website
  • when you contact us by email or phone
  • when you make a purchase or booking
  • when you subscribe to communications
  • when you download resources or guides
  • when you communicate through social media or messaging platforms
  • when you use our website

We may also collect limited technical information automatically through cookies and website technologies.

8. Why we collect and use your information

We use personal information for the following purposes:

Providing our services

To

  • respond to enquiries
  • provide products and services
  • manage bookings or orders
  • communicate with customers
  • provide support

Managing our business

To

  • maintain customer records
  • manage agreements
  • process invoices and payments
  • maintain appropriate business records

Improving our website and services

To

  • understand how visitors use our website
  • improve website content
  • identify technical issues
  • improve customer experience

Security and protection

To

  • maintain website security
  • prevent fraud or misuse
  • protect our business and customers

Legal and regulatory purposes

To

  • comply with legal obligations
  • respond to lawful requests
  • establish, exercise or defend legal claims

9. Website resources, downloads and blog content

Some websites may include blog articles, resources, downloadable content, guides or other online materials.

Depending on the features available, we may collect information such as:

  • name
  • email address
  • comments
  • preferences
  • information submitted through forms

This information is used to provide requested content, manage communications and improve our services.

10. Our lawful basis for processing information

Under UK GDPR, we rely on one or more of the following lawful bases:

Contract

Where processing is necessary to provide products, services, bookings or fulfil an agreement.

Consent

Where you have provided permission for us to use your information for a specific purpose, such as marketing communications or non-essential cookies.

You can withdraw consent at any time.

Legitimate interests

Where we rely on legitimate interests as a lawful basis for processing personal information, our legitimate interests may include:

  • operating and improving our website
  • responding to enquiries
  • providing customer support
  • maintaining website security
  • preventing fraud or misuse
  • managing our business effectively
  • improving our services and customer experience

We only rely on legitimate interests where we have considered that the processing is necessary and balanced against your rights and freedoms.

Legal obligation

Where we must process information to comply with legal or regulatory requirements.

Special Category Personal Data

Where you voluntarily provide information relating to your health, wellbeing or other sensitive personal circumstances, we will only process this information where an appropriate lawful basis and an applicable condition for processing special category data under UK GDPR applies.

11. Automated decision-making

We do not use personal information collected through this website to make solely automated decisions that have legal or similarly significant effects on individuals.

If this changes in the future, we will update this Privacy Policy and explain how automated decision-making is used.

12. Where your information is stored

Personal information may be stored using:

  • secure email systems
  • website systems
  • booking systems
  • customer management systems
  • cloud storage
  • hosting platforms

This website is hosted and maintained by Paige&Pixel.

Paige&Pixel may process limited technical information required to provide hosting, security, maintenance and support services.

Paige&Pixel uses appropriate technical and organisational measures to help protect information stored through website hosting services.

Access to personal information is limited to those who need it for legitimate business purposes.

13. International transfers of personal information

Some third-party providers used by [Business Name] may process personal information outside the United Kingdom.

Where personal information is transferred internationally, [Business Name] takes appropriate steps to ensure suitable safeguards are in place and that information remains protected in accordance with UK data protection law.

These safeguards may include relying on approved transfer mechanisms, such as adequacy regulations or appropriate contractual protections where required.

14. Third-party providers and sharing information

We may share personal information with trusted third parties where necessary to provide our services, operate our website, process payments, deliver communications or comply with legal obligations.

We may also disclose personal information where required by law, court order, regulatory authority, or where necessary to establish, exercise or defend our legal rights.

Third parties may include:

  • hosting providers
  • website service providers
  • booking systems
  • payment providers
  • email marketing providers
  • analytics providers
  • software integrations
  • professional advisers

These providers process information according to their own privacy policies and terms.

We do not sell personal data.

15. Links to third-party websites and platforms

Our website may include links to external websites, platforms or online services operated by third parties.

These may include, but are not limited to:

  • social media platforms
  • professional directories
  • membership organisations
  • booking platforms
  • review websites
  • payment providers
  • other external resources

When you click a link to an external website, you leave our website and the privacy practices of that third party will apply.

We do not control how third parties collect, store or use your personal information and we recommend reviewing their own privacy policies before providing any personal information.

16. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes it was collected.

Retention periods may vary depending on

  • the type of information
  • why it was collected
  • legal requirements
  • business needs
  • whether the information is required to resolve disputes or protect legal rights

Examples:

Website enquiries

Enquiry information may be retained for a reasonable period to respond, manage follow-up communication, maintain records and deal with any concerns.

Customer and transaction records

Customer records, invoices and financial information may be retained for longer where required for accounting, tax, legal or regulatory purposes.

Marketing communications

Marketing information is retained while you remain subscribed. If you unsubscribe, we will stop sending marketing communications and may retain limited records of your preference.

Complaints and disputes

Information relating to complaints or disputes may be retained until the matter has been resolved and for any further period reasonably required.

17. Cookies

We may use third-party analytics and tracking services to help us understand how visitors use our website and improve our services.

These services may include, where enabled:

  • Google Analytics
  • Google Ads
  • Meta Pixel
  • Microsoft Clarity
  • other similar analytics or marketing tools

The exact cookies used will depend on the features and integrations included on this website.

You can view more details in our Cookie Policy

Non-essential cookies will only be used where consent has been provided through our cookie preferences.

Cookies help us

  • operate essential website features
  • improve website functionality
  • understand visitor behaviour
  • improve user experience

Types of cookies

Necessary cookies

Required for essential website functions.

Analytics cookies (include if applicable)

Used to understand website usage and performance.

Marketing and/ or Personalisation cookies (include if applicable)

Used to support advertising or marketing activity.

You can manage cookies through your browser settings or cookie preference options where available.

18. Complaints about how we handle your personal data

We take privacy concerns seriously.

If you believe we have not handled your personal information appropriately, please contact: [Email Address]

We will acknowledge receipt of your complaint within 30 days and aim to investigate and respond within 30 days wherever reasonably possible.

If additional time is needed due to complexity, we will keep you informed and provide an updated timeframe.

If you remain unhappy, you have the right to contact the Information Commissioner’s Office (ICO): https://ico.org.uk/concerns/

19. Your data protection rights

Under UK data protection law, you have rights including:

  • Right of access: You have the right to request a copy of the personal data we hold about you
  • Right to rectification: You have the right to request correction of inaccurate or incomplete data
  • Right to erasure: You have the right to request deletion of your personal data where there is no compelling reason for us to continue processing it
  • Right to restriction of processing: You have the right to request that we restrict the processing of your data in certain circumstances
  • Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format
  • Right to object: You have the right to object to processing based on legitimate interests
  • Rights related to automated decision-making: You have the right not to be subject to decisions made solely by automated processing that significantly affect you

We will respond to requests regarding your personal information in accordance with applicable UK data protection law.

To exercise your rights, contact [Email Address]

20. Security and data breaches

We use appropriate technical and organisational measures to protect personal information.

If a data breach occurs, we will assess the risk and take appropriate action.

Where required by UK GDPR, we will notify the Information Commissioner’s Office and affected individuals.

21. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be reflected by updating the “Last Updated” date.

22. Contact information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

[Business Name]

[Business Address]

Email: [Email Address]

If you are unhappy with how we have handled your personal data, you can contact the Information Commissioner’s Office: https://ico.org.uk/concerns/

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113